Jacqui Joyce


Telephone: 07921 653336

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"Jacqui Joyce is considered by many to be the best mediator for property law disputes. She is consistently impressive" Legal 500

Professional Background

Jacqui qualified as a solicitor in 1991 and was a property litigator for over 20 years, firstly at Lovells and latterly as a partner at Thomas Eggar LLP where she was also head of firm wide retail sector.

Jacqui has extensive experience of all types of property disputes and court procedures from the County Court to the then House of Lords. She has acted for major institutions and businesses and also individuals. She has been involved in several reported cases (the largest resulting in a £48million award of damages for her client). Jacqui also worked closely with transactional teams providing advice on due diligence, strategy and dispute avoidance.

Mediation Experience

Jacqui has been involved in over 400 mediations covering a wide diversity of property issues in both the commercial and residential sectors:

  • Telecoms disputes
  • Breakdowns of professional relationships eg partnerships, shareholders, directors with ensuing property and contractual issues.
  • Breach of repairing covenants/dilapidations/service charges – commercial and residential
  • Sale and purchase of property disputes/pre-emption rights/misrepresentation/damages
  • Development disputes including planning issues, overage, restrictive covenants, easements, joint ventures
  • Disputes over professional fees, commissions and other contractual issues
  • Professional negligence disputes eg against solicitors, valuers etc and general matters involving insurers.
  • Property possession actions
  • General contractual disputes
  • Boundary disputes, rights of way, nuisance, adverse possession
  • Other landlord and tenant issues eg break notices, alienation, rent reviews, keep open covenants
  • Landlord & Tenant Act 1954 disputes – friendly and hostile
  • Enfranchisement
  • Contested probate and other family/relationship related property disputes including Inheritance Act and TOLATA disputes

Jacqui has done mediations involving a wide variety of clients from major commercial organisations and institutions, charities, Local Councils, Housing Associations, smaller businesses and partnerships and individuals, (sometimes vulnerable), family members, estranged couples and neighbours. She has also done many multi party mediations and some over more than one day, some by Zoom/telephone with parties abroad and some needing interpreters.

She has vast experience of dealing with all types of people, issues and situations.

Other Experience

  • Jacqui continues to be an active member of the Property Litigation Association. She has been a member of the Law Reform Committee for 18 years, having chaired it for 6 years.
  • Chair of the Property Litigation Association from 2010 to 2011.
  • Main champion of the development of the Dilapidations Protocol, liaising for over 10 years with the RICS, the Civil Justice Council and the Rules Committee leading to its formal adoption under the Civil Procedure Rules in January 2012.
  • Adviser to the Civil Justice Council on mediation in boundary disputes – and working with RICS and PLA to set up a bespoke mediation service for boundary disputes.
  • Assessor for RICS for admissions of mediators to their panel.
  • Advisor to the Law Commission (changes to the law of forfeiture) and Government (changes to the Landlord and Tenant Act 1954)
  • Author of Business Tenancies: The New Law – A Practical Guide to the Changes to the Landlord and Tenant Act 1954.
  • Chair of Working Group and lead author of RICS Guidance Note on Mediation
  • Honorary member of Arbrix
  • Many articles published in property and other leading journals eg Estates Gazette, Property Law Journal on property matters and mediation.
  • Regularly lectures on property matters and on mediation/ADR
  • Described by the Estates Gazette as one of the property world’s leading professional advisers
  • Finalist for Women In the City – Woman of Achievement Award Sept 2012.

Mediation Style

Jacqui believes that the ‘style’ of a mediator needs to be flexible to adapt to each mediation and the persons present. However from the feedback she has received there are some qualities that have been consistently praised:

Personality described as very personable, easy manner, ridiculous reserves of patience, good humour and resilience, very approachable, perseverance, user friendly, puts clients at ease quickly, unfailingly positive and calm, she stays smiling even when there is nothing to smile about, a breath of fresh air.

Focus on settlement – determination, very effective in getting the deal done in a very speedy manner, very proactive, no loss of time in trying to negotiate a settlement, keeps momentum, energy and pace of discussions.

Expertise - thoroughly prepared, has the property law knowledge, early grasp of the key factual and legal issues, strong intellect and incredibly quick thinking, pragmatic in dealing with expectations of the parties, firm when needed, deals with complex issues in a straightforward manner and no-nonsense approach when needed.


Jacqui is accredited by the ADR Group having qualified with them in 2001. She has been a full-time mediator since 2012. Jacqui is a Fellow of the Civil Mediation Council.


Jacqui has three grown up children who over the years have provided her with plenty of opportunity to hone her mediation skills!

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