Jacqui Joyce

Jacqui is ranked as a leading mediator by both Legal 500 and Chambers.

Legal 500 – “One of the elite mediators for property disputes … one of the best mediators around … she has a wry sense of humour and a gentle, disarming way of goading reluctant parties towards a settlement that is in their common interest”.

Chambers – “Acclaimed for her depth of specialist expertise in property disputes, Jacqui Joyce is noted for her expertise in issues including dilapidations claims and landlord and tenant issues. Sources comment that ‘she’s very approachable and well prepared, and she has a good way with solicitors and clients,’ with one adding: ‘One thing I like is that we hit the ground running with her. There’s no loss of time in trying to negotiate a settlement; she’s very proactive.’

Professional background

Jacqui qualified as a solicitor in 1991 and was a property litigator for over 20 years, firstly at Lovells and subsequently as a partner at Thomas Eggar LLP. She was a solicitor with Higher Rights of Audience. Jacqui has experience of all types of disputes and court procedures up to the House of Lords and has acted in several reported cases.

Jacqui is a member of the Property Litigation Association Law Reform Committee, having chaired it for 6 years and is a past Chair of the Property Litigation Association. She was the main champion of the development of the Dilapidations Protocol, liaising for over 10 years with the RICS, the Civil Justice Council and the Rules Committee. The Protocol is widely regarded as having improved pre action behaviour by parties to dilapidations disputes enabling early settlement. She has been an advisor to the Law Commission on changes to the law of forfeiture and an advisor to the Government panel reviewing the changes to the Landlord and Tenant Act 1954 and alienation.

Jacqui is the author of Business Tenancies: The New Law – A Practical Guide to the Changes to the Landlord and Tenant Act 1954 and has had many articles published in property and other leading journals. She regularly lectures on property matters and on mediation/ADR including at Property Bar Association conference 2012. Jacqui was described by the Estates Gazette as one of the property world’s leading professional advisers and is a past finalist for Women In the City – Woman of Achievement Award.

Mediation experience

Jacqui has been a property mediator since 2001 and gave up working as a solicitor in 2012 to concentrate full time on property mediation. She mediates complex multi-party mediations involving high-profile corporations, public bodies, litigants in person and vulnerable individuals. Examples of types of cases that she has mediated include:

  • Breakdown of a professional partnership with ensuing property and contractual issues.
  • Breach of repairing covenants/dilapidations/service charges
  • Sale and purchase of property disputes/pre-emption rights
  • Dispute over professional fees
  • Professional negligence disputes
  • Property possession actions
  • General contractual disputes
  • Neighbour and boundary disputes
  • Rights of way
  • Break notices
  • Landlord & Tenant Act 1954 disputes

Some comments from clients

“The combination of her personality, intellect and speed enable her to keep the parties engaged with her whilst forcing candid in depth reality testing of their position”

“Jacqui took the angst out of a dispute where emotions were running high and helped the parties reach a sensible solution which could never have been reached in Court.”

“I would have no hesitation in recommending Jacqui”

“An excellent service. First class”

“I found that Jacqui prepared thoroughly for the mediation, was willing to listen to the parties concerns, was proactive in encouraging settlement discussions and pragmatic in dealing with the expectations of the parties as to eventual outcome. I would certainly use her services again.”

“Jacqui was an enthusiastic, friendly and effective mediator who charmed my client and helped resolve the dispute by 5pm. It was a good advertisement for the mediation process and I have a satisfied client”

“We all liked your approach a breath of fresh air”

“Friendly calm attitude very well prepared”

“Dealt with complex issues in a straightforward manner”

“Jacqui was very effective and impressive”

“The mediator had a monumental task due to the strong feelings between the parties and the number of issues, but she was calm and confident throughout”

“She was excellent”

“My client left the mediation feeling a fair result had been achieved, thanks to Jacquis diplomacy”

“I was impressed by Jacquis ability to move the parties from seemingly entrenched positions without losing their trust”


Jacqui is accredited by the ADR Group having qualified with them in 2001.


Jacqui has three teenage children who provide plenty of opportunities to hone her mediation skills!

Contact Jacqui

Tel: 07921 653336

Email Jacqui

“Jacqui was an enthusiastic, friendly and effective mediator who charmed my client and helped resolve the dispute by 5pm. It was a good advertisement for the mediation process and I have a satisfied client”